What is the most common reason maintenance jobs need a second visit?

Insufficient brief — the tradie attends, finds the issue is different from what was reported, and either has to leave to get parts or has to call the property manager for additional authority. Photos and a clear scope authority statement prevent most second visits.

How does Briks handle tenant access?

Briks coordinators schedule directly with tenants once the brief is approved. We supply the tradie's ETA, name, and contact to the tenant via SMS, and confirm access on the day. Property manager only hears from us if there's a problem to escalate.

What systems does Briks integrate with?

Briks accepts work orders via Tapi, MaintenanceManager, PropertyMe, REST Professional, and direct email. Most agencies stay in their existing system — Briks fits the workflow rather than imposing a new portal.

How fast does Briks respond to a property manager brief?

Briks acknowledges incoming briefs within business hours of receipt and books an attendance window inside 48 hours for routine work. Emergencies (active leak, no power, no hot water) are dispatched within 60 minutes inside the metro area.

Property managers: how to brief a tradie so the job actually gets done

A clear maintenance brief contains six elements: property address with access notes, tenant contact and availability, specific issue with photos, scope authority (fix-it-up-to vs report-only), budget cap or PO number, and reporting requirements. Missing any one usually means a second visit, a complaint, or both.

The six elements every brief should have

1. Property address + access notes

Full address including unit number. Key safe code, lockbox location, or garage code. Pet warnings. Whether the tradie can enter without the tenant home. Side gate access. Where to park (some Adelaide eastern-suburb streets have time-limited parking).

2. Tenant contact + availability

Tenant name and mobile number. Best contact times. Any access conditions (kids napping until 2pm, dog must be put away). Whether the tenant has agreed to the visit window or whether the tradie needs to schedule directly.

3. Specific issue + photos

A description of the issue from the tenant's words plus photos where possible. "Toilet leaking" is not a brief; "toilet cistern leaking from the inlet valve, water visible on bathroom floor, photo attached" is.

4. Scope authority

How much can the tradie spend without coming back to you? "Fix on the spot up to $300, otherwise quote and report" is clear. "Just have a look" is not — the tradie has driven there for nothing if the fix is $50.

5. Budget cap or PO

Either a dollar cap on the visit, or a purchase order number you can reconcile against. For Briks-coordinated jobs, the property manager gets a job number and one invoice at the end — no per-trade follow-ups.

6. Reporting requirements

What does the property manager need at completion? Photos? Written summary? Certificate of compliance? Briks supplies a photo report with every job by default — but tell the coordinator if you need anything specific (e.g. the landlord's preferred format).

Copy-paste brief template

How Briks handles property manager briefs

Briks accepts briefs via Tapi, MaintenanceManager, email, or a custom portal. The coordinator reads the brief, confirms scope with the property manager if anything is missing, schedules with the tenant, and reports back with photos and written summary. One property manager touchpoint, one Briks coordinator, one job number — not five tradies and six emails.